Financial Services

Billing and Insurance

  • Online Insurance Verification

    If you have coverage from a major insurance provider, your treatment may be covered. Verify your insurance benefits online today.

    Once your information is received, a representative from our Billing Department will contact you related to coverage verification.

  • Bill Types

    Generally, you may receive more than one bill for services provided at The Pavilion, a hospital bill and a bill from providers of physician services. These bills may be sent separately and require different copays, coinsurance and deductible amounts. Please check each of the billing statements sent to you and contact the billing office listed on the particular statement for additional questions.


The Centers for Medicare and Medicaid Services (CMS) as part of the 2019 IPPA Final Rule requires hospitals to make available online a listing of standard hospital charges. A copy of our chargemaster is available in CSV and PDF formats (prices are current as of: December 2018 – Inpatient Rate; November 2018 – Laboratory and Pharmacy) by clicking on one of the following links:

The Pavilion Chargemaster (CSV)
The Pavilion Chargemaster (PDF)

While laboratory and pharmacy charges are listed in the files above, please note that purchased services such as these are included in the global billing rate and reflected in the inpatient per day rate charge as posted. Additionally, a patient’s responsibility may vary from charges posted based on their type of insurance coverage and benefits. Questions related to out- of-pocket estimates or financial coordination can be directed to our Billing Department at the number.

Financial Assistance

The Pavilion provides assistance to eligible patients through payment plans, a lending program, and financial counseling. These services are reviewed and initiated with eligible patients, as appropriate, at the point of or after admission.


For questions related to insurance or insurance verification please use the online form above. For chargemaster pricing or billing questions our Billing Department may be contacted at (757) 941-6400 and (800) 582-6066.