Get Help Now 757.941.6410

Standard Services

Billing and Insurance

  • Online Insurance Verification
    If you have coverage from a major insurance provider, your treatment may be covered. Verify your insurance benefits online today.Once your information is received, a representative from our Billing Department will contact you related to coverage verification.
  • Bill Types
    Generally, you may receive more than one bill for services provided at The Pavilion, a hospital bill and a bill from providers of physician services. These bills may be sent separately and require different copays, coinsurance and deductible amounts. Please check each of the billing statements sent to you and contact the billing office listed on the particular statement for additional questions.


The Centers for Medicare and Medicaid Services (CMS) as part of the 2019 IPPA Final Rule requires hospitals to make available online a listing of standard hospital charges. A copy of our chargemaster is available in CSV and PDF formats (prices are current as of: December 2018 – Inpatient Rate; November 2018 – Laboratory and Pharmacy) by clicking on one of the following links:

Price Transparency 2023 – Excel Download

While laboratory and pharmacy charges are listed in the files above, please note that purchased services such as these are included in the global billing rate and reflected in the inpatient per day rate charge as posted. Additionally, a patient’s responsibility may vary from charges posted based on their type of insurance coverage and benefits. Questions related to out- of-pocket estimates or financial coordination can be directed to our Billing Department at the number.

Financial Assistance

The Pavilion provides assistance to eligible patients through payment plans, a lending program, and financial counseling. These services are reviewed and initiated with eligible patients, as appropriate, at the point of or after admission.


For questions related to insurance or insurance verification please use the online form above. For chargemaster pricing or billing questions, our Billing Department may be contacted at (757) 941-6400 and (757) 296-7371.

The Pavilion

The Pavilion at Williamsburg Place is a 66-bed state-of-the-art hospital offering psychiatric care to adults and older adults.

Level of Care

We understand that each person has their own unique issues and our clinical team has the expertise to assist our patients to return to a stable level of functioning.

For Referents

If you are a medical professional seeking to refer a patient or to simply learn more about our services.